Terms & Conditions

Soma Retreats Terms & Conditions

Liability for Retreat Participants T&C

Soma Retreat organisers take no responsibility or liability for, and the participant expressly waivesany right to hold this retreat’s organisers liable for:

-Any changes or delays in air schedules, missed airlines or others carrier connections or other services;

-any changes with the travel restrictions from any others Australian states other than NSW;

-injury, loss, or damage to persons or property, including luggage;

-additional expenses resulting from changes in exchange rates, tariffs or schedule;

-additional expenses incurred or due to sudden sickness, weather conditions, strikes or other causes or acts of God;

-losses due to cancellations.

Travel insurance is recommended. 

Liability for Retreat T&C

In consideration of being permitted to participate in the Retreat, the participant agrees to assume full responsibility for any risks, injuries or damages, known or unknown, which might be incurred as a result of participating in the retreat, including any travel and any or all activities done with the Soma Retreats Pty Ltd group, or as an individual at the accommodation and facilities provided.

In further consideration of being permitted to participate in the Retreat, the participant knowingly, voluntarily and expressly waive any claim he/she may have against Soma Retreats Pty Ltd and staff for injury or damages that he/she may sustain as a result of participating in the Retreat.

Cancellation Policy

Soma Retreats management refund or give a credit note to participants unable to attend Soma retreats if we have sufficient notification and are able to fill the available room. If Soma’s management or the participant fail to do so, Soma won’t be able to compensate with neither of the options above. Postponement without extra charges can only be facilitated applying the same logic.

If the NSW government’s travel and gathering restrictions proscribe social gatherings like a retreat per example, we will postpone all retreats. However, none of any other Australian’s states travels or gathering restrictions will be considerate for cancellation.

We hope you understand that as a small business with a boutique offering we have to have certain terms in place for continued operation during this time.

Terms & Conditions for Location Hire

Check-in / Check-out 

Check-in time is 2:00 pm and check out is 10:00 am. We will try wherever possible to accommodate

early arrival and/or late departure. Please communicate your preferences with our team.

No refunds will be given on early departure and any outstanding balance will be deducted from the

credit card provided.

Maximum Capacity

Soma can accommodate a maximum of 20 guests. Please note that due to our insurance as well as several other significant factors we are unable to allow non-residential guests (ie people staying offsite ) to partake in retreats at our venue. Only facilitators of the retreat can stay offsite.

Vegetarian and Alcohol Free Venue 

Soma is strictly a vegetarian and alcohol free venue. Eating meat is the single biggest cause of deforestation and climate change. We would like to do our part in reducing the impact our retreats have on the planet. We kindly ask that you keep this in mind when you choose your caterer and menu. We have made a decision to prohibit alcohol on our property. To truly transform we believe we need to leave all that society has conditioned us behind. Soma is a sanctuary and a place of transformation, and for a true change, we believe in the need to be sober and in tune with ourselves. We thank you for understanding

Behaviour & Noise Policy 

We are a retreat space and do not tolerate parties on the property. Please respect our neighbours and other guests and keep noise to a minimum. Unreasonable noise will not be tolerated after 10:00 pm. A charge of $200 will apply if management deems it necessary to ask guests to cease unreasonable noise after 10:00 pm. We reserve the right to request people who are making too much noise at any time of the day or night to leave. No refunds will be applicable. A security company or police may be called to investigate complaints of excessive noise or anti-social behaviour. Any charges incurred the security company or police will be charged to the credit card provided as security for the booking.

Maintenance

Please note that Soma is a large property that requires regular maintenance and general servicing at times. Whilst we do our best to minimise any disturbance for your group we wanted to let you know that some works may be carried out during your stay such as; lawn mowing, pool maintenance, gardening and other general repairs. We thank you for your understanding.

Cleaning & Laundry

Our cleaning team will be visiting Soma every second day to clean the communal areas and refresh the towels in each room. The rooms and bedding will be cleaned only after your departure. The costs of these services are included in the venue hire.     If you would like the rooms to be cleaned during your stay, please let the Soma team know and we will organise the logistics of these services for an additional cost.

Payment Details

A 25% non-refundable deposit is required to confirm your booking. Once the deposit is received via bank transfer or credit card payment, the dates you selected will be confirmed. Final payment is due 4 weeks prior to check-in.

Soma accepts Visa, MasterCard and AMEX. A valid Credit Card is required for a security bond on all bookings made. Please note that there will be a credit card surcharge of 2% for Australia cards and 2.9% for international cards.

COVID 19 Cancellation Policy

If the NSW’s Covid restrictions proscribe social gatherings like a retreat over 20 people, Soma
management will postpone all retreats which would include yours. We will choose the alternative dates with you. Our standard cancellation policy stands in all cases. As shown above, the deposits are non-refundable in all cases. All other Australian states’ Covid restrictions won’t be considered by Soma management.

Cancellation Policy 

All cancellations made within less than 4 months of your event will be charged the full booking fee. Under those circumstances no refunds will be allowed.

Trading Terms 

Soma Byron Bay reserves the right to release any or all room space if payment terms are not met.

Force Majeure 

Soma Byron Bay will not be in breach of this agreement, or any way liable to any party, if it is prevented from complying with this agreement by reason of act of God, act of public enemy, act of terrorism, war, earthquake, riot, explosion, pandemic, compliance with any law or government restraint order, rule regulations, strike, lockout or any other cause not reasonably within the control of Soma Byron Pty Ltd.

In the event of a force majeure, Soma Byron Pty Ltd will seek to move the retreat date within 12 months from the original booking window.

Additional charges 

Management reserves the right to charge guests for the following, but not restricted to, all damages and breakages, lost keys, towels and missing items, late departure and extra cleaning. Any additional charges will automatically be charged to the credit card provided as security for the booking following at least one attempt to contact the credit cardholder.

Smoking Policy

All rooms are non-smoking including decks, poolside and dining areas.  Any traces of residual smoke inside will incur an additional cleaning charge of $200. Any additional costs of cleaning soft furnishings may be added as deemed necessary by management.

Drugs and Illegal Substances

It is prohibited to use illegal drugs or any other illegal substances at Soma or practice any illegal activities.

Candles Policy 

No candles can be lit on Soma’s ground.

Lost Key 

A $25 charge will apply if the house keys are not returned or lost.

Pets 

Pets are not permitted on Soma’s grounds.

Privacy policy 

Soma Byron Bay is subject to the National Privacy Principles in the Privacy Act 1988. We will generally collect personal information about you directly from you when you deal with us over the telephone or by letter or e-mail. Normally, the type of personal information collected by us will include your name, address, telephone number and e-mail address. We may use your personal information for some or all of the following purposes:

-provide marketing information to you about our products and services

-to monitor the standard and quality of service we provide to your or other guests

-If you do not wish to receive these communications from us, you may unsubscribe. If you choose to send email messages to us that contain confidential, private or personal information, you do so entirely at your own risk.

Governing law 

The Law of New South Wales governs your use and occupation of the property during this reservation. You agree to submit to the exclusive jurisdiction of the Courts of New South Wales.

Shooting Content at Soma for your Retreat

Please note that we have had to implement certain stipulations with regards to photography and videography at Soma. We are fine for you and your guests to take candid photos of your retreat experiences and share on social media, but anything beyond this will need to be agreed with us prior.

If you wish to have a formal shoot at Soma to promote your future retreats or other aspects of your brand or work please let us know and we will quote for this separately. Estimated costs can be between $5,000 – $10,000 per day.

When posting on social media we simply request that you tag Soma clearly in the description and location with @soma.byron

Copyright

The information, text, graphics, images, sounds, links and all other information and software published or otherwise contained on this site (“the contents”) are the exclusive property of Soma Byron Bay and, except as authorised on this site, may not be copied, distributed, displayed, reproduced or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of Soma Byron Bay.

Soma Byron Bay does not warrant the accuracy, currency or completeness of the contents, including, without limitation, any information relating to prices or availability. Soma Byron Bay will from time to time revise the contents and/or the products, services and resources described on this site, and reserves the right to make such changes without any obligation to notify past, current or prospective visitors or users of this site.