SOMA RETREAT GUESTS TERMS & CONDITIONS
Cancellation Policy:
We strive to create an intimate community atmosphere during your stay and as a result, we can only accommodate a limited number of guests. It is the responsibility of the guest to read, understand and agree to our cancellation policy before booking with us.
– All bookings incur a 50% booking deposit. This is included in the full price of the retreat booking. If you wish to cancel, the deposit is non-refundable.
– If you wish to cancel a booking and the request is received with more than 60 days notice before your arrival date, you will be offered the opportunity to reschedule to an available date.
– Cancellations received 60 days before your arrival date, will not receive a refund or able to move retreat dates.
– If you fail to arrive on the date of your retreat stay, arrive on a date other than your confirmed booking date, or you leave early, your payment is non-refundable and the booking is non-transferrable to another date.
Insurance:
If you are travelling from overseas, we ask that you have travel insurance. Soma does not take any responsibility for changes in travel plans, change of mind, or transport changes.
Liability for Retreat Participants
Soma Retreat organisers take no responsibility or liability for, and the participant waives any right to hold this retreat’s organisers liable for:
– Any changes or delays in air schedules, missed airlines or others carrier connections or other services;
– Any changes with the travel restrictions from any others Australian states other than NSW;
– Injury, loss, or damage to persons or property, including luggage;
– Additional expenses resulting from changes in exchange rates, tariffs or schedule;
– Additional expenses incurred or due to sudden sickness, weather conditions, strikes or other causes or acts of God;
– Losses due to cancellations.
– Travel insurance is recommended.
Parking Policy
Please park cars in allocated parking spots. Parking on the grass or anywhere outside of the allocated parking will incur a $1,000 fine.
Shooting Content at Soma
During your stay, professional shoot (photography, videography, aerial image or footage) is not permitted at Soma. For formal photo shoots at Soma you must inquire. We are fine for you to take candid photos of your retreat experiences, share them on social media and tag Soma clearly in the description and location with @soma.byron . You cannot use such content to promote your personal brand, on your website and/or commercially.
Video and Photography Consent
By attending this event site you agree to being filmed or photographed which may be used for marketing or promotional purposes
Soma Voucher
All vouchers are applicable for use towards Soma retreats, various treatments, as well as purchases from the Soma shop. It is important to note that this voucher holds no cash redemption value. Additionally, all vouchers carry a validity period of 24 months from the date of their acquisition. To facilitate the utilisation of this voucher, we kindly request that you reach out to the Soma team via email at [email protected].
EXTERNAL FACILITATORS Terms & Conditions
Insurances
All retreat facilitator must send their insurances to Soma upon booking. Facilitators insurance must be up to date and valid over the period of time they are conducting their retreat at Soma.
Check-in / Check-out
Check-in time is 2:00 pm and check out is 10:00 am. No refunds will be given on early departure and any outstanding balance will be deducted from the credit card provided.
Maximum Capacity
Soma had 10 bedrooms, each with one king size bed and two rooms that can be split into king singles. We only can split beds in two of the eight bedrooms. We also have an additional cabin that sleeps 3. Soma’s maximum capacity to stay on site is 23 guests and overall guests of 28 (5 offsite guests), any additional guests will incur an additional fee and must be discussed with management.
Vegetarian and Alcohol Free Venue
Soma is a vegetarian and alcohol free venue unless permitted otherwise by our team. Eating meat is the single biggest cause of deforestation and climate change, we would like to do our part in reducing the impact our retreats have on the planet. We kindly ask that you keep this in mind when you choose your caterer and menu. We have made a decision to prohibit alcohol on our property. To truly transform we believe we need to leave all that society has conditioned us behind. Soma is a sanctuary and a place of transformation, and for a true change, we believe in the need to be sober and in tune with ourselves. We thank you for understanding.
Behaviour & Noise Policy
We are a retreat space and do not tolerate parties on the property. Please respect our neighbours and other guests and keep noise to a minimum. Unreasonable noise will not be tolerated after 10:00 pm. Bond will be lost if noise does not cease after 10:00 pm. We reserve the right to request people who are making too much noise at any time of the day or night to leave. A security company or police may be called to investigate complaints of excessive noise or anti-social behaviour. Any charges incurred by the security company or police will be charged to the credit card provided as security for the booking.
Maintenance
Please note that Soma is a large property that requires regular maintenance and general servicing at times. Whilst we do our best to minimise any disturbance for your group we wanted to let you know that some works may be carried out during your stay such as; lawn mowing, pool maintenance, gardening and other general repairs. We thank you for your understanding.
Cleaning & Laundry
The rooms and bedding will be cleaned only after your departure. The costs of these services are included in the venue hire as discussed when booking. If you would like the rooms to be cleaned during your stay, please let the Soma team know and we will organise the logistics of these services for an additional cost. If you’d like the common areas to be cleaned curing your stay, you can also request this at an additional cost.
Payment Details
A 50% non-refundable deposit is required to confirm your booking. Once the deposit is received via bank transfer or credit card payment, the dates you selected will be confirmed. By paying a deposit you agree to enter into an agreement to rent the premises in accordance with our terms and conditions. Final payment is due 90 days prior to check-in. Soma accepts payment via credit card (Visa, MasterCard and AMEX) over the phone. A valid credit card is required for a security bond on all bookings made. Please note that there will be a credit card surcharge of 2% for Australian cards and 2.9% for international cards.
Cancellation Policy
If there are no NSW Government restrictions, retreat bookings cannot be canceled or moved on any other basis. As a retreat facility we do not carry any liability of facilitators utilising our property. It is each facilitator’s responsibility to fill and operate their retreat. Soma takes no responsibility for any external facilitators or their guests. If you wish to cancel your booking then our cancellation policy will apply: if you need to cancel your booking before 90 days of your retreat, you will not receive the non-refundable deposit. If you cancel within 90 days of the retreat, you will not get any refund. If you need to reschedule your retreat, you need to do this within a 12 month period from when you are rescheduling.
Parking Policy
Please park cars in allocated parking spots. Parking on the grass or anywhere outside of the allocated parking will incur a $1,000 fine.
Trading Terms
Soma reserves the right to release any or all room space if payment terms are not met.
Force Majeure
Soma Byron Bay will not be in breach of this agreement, or any way liable to any party, if it is prevented from complying with this agreement by reason of act of God, act of public enemy, act of terrorism, war, earthquake, riot, explosion, pandemic, compliance with any law or government restraint order, rule regulations, strike, lockout or any other cause not reasonably within the control of Soma Byron Pty Ltd. In the event of a force majeure, Soma Byron Pty Ltd will seek to move the retreat date within 12 months from the original booking window.
Additional charges
Management reserves the right to charge guests for the following, but not restricted to, all damages and breakages, lost keys, towels and missing items, late departure and extra cleaning. Any additional charges will automatically be charged to the credit card provided as security for the booking following at least one attempt to contact the credit cardholder.
Smoking Policy
All rooms are non-smoking including decks, poolside and dining areas. All rooms are non-smoking including decks, poolside and dining areas. Any traces of residual smoke inside will incur bond will be deducted.
Drugs and Illegal Substances
It is prohibited to use illegal drugs or any other illegal substances at Soma or practice any illegal activities.
Candles Policy
No candles to be lit anywhere on the property, in the house or any treatments rooms.
Lost Key
A $40 charge will apply if the house keys are not returned or lost.
Pets
Pets are not permitted on Soma’s grounds.
Privacy Policy
Soma Byron Bay is subject to the National Privacy Principles in the Privacy Act 1988. We will generally collect personal information about you directly from you when you deal with us over the telephone or by letter or e-mail. Normally, the type of personal information collected by us will include your name, address, telephone number and e-mail address. We may use your personal information for some or all of the following purposes:
• provide marketing information to you about our products and services
• to monitor the standard and quality of service we provide to your or other guests
If you do not wish to receive these communications from us, you may unsubscribe. If you choose to send email messages to us that contain confidential, private or personal information, you do so entirely at your own risk.
Governing Law
The Law of New South Wales governs your use and occupation of the property during this reservation.
You agree to submit to the exclusive jurisdiction of the Courts of New South Wales.
Shooting Content at Soma for your Retreat
Please note that we have had to implement certain stipulations with regards to photography and videography at Soma. During your retreat, professional shoot (photography, videography, aerial image or footage) is not permitted at Soma. For formal photo shoots at Soma promoting future retreats or other aspects of your brand/work, you must inquire. Depending on the content and usage, we may be able to approve the shoot. In the event that the shoot is approved, we will provide a separate quote. Facilitator estimated costs can range from $5000-$10000 per day, depending on content and property usage.
We are fine for you and your guests to take candid photos of your retreat experiences, share them on social media and tag Soma clearly in the description and location with @soma.byron . You cannot use such content to promote your brand, future retreats not at Soma, on your website and/or commercially.
Copyright
The information, text, graphics, images, sounds, links and all other information and software published or otherwise contained on this site (“the contents”) are the exclusive property of Soma Byron Bay and, except as authorised on this site, may not be copied, distributed, displayed, reproduced or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of Soma Byron Bay.
Soma Byron Bay does not warrant the accuracy, currency or completeness of the contents, including, without limitation, any information relating to prices or availability. Soma Byron Bay will from time to time revise the contents and/or the products, services and resources described on this site, and reserves the right to make such changes without any obligation to notify past, current or prospective visitors or users of this site.
LOCATION HIRE Terms & Conditions
Check-in / Check-out
Check-in time is 2:00 pm and check out is 10:00 am. No refunds will be given on early departure and any outstanding balance will be deducted from the credit card provided.
Off limit areas
Off limit areas/out of bounds zones include the following areas unless explicitly agreed with Soma:
• Sound Healing Room • Massage Rooms • Zen Garden
Shooting and gathering around the boundary of Baby Soma, the Studio, carpark and driveway are off limits between 8pm- 8am
Vegetarian and Alcohol Free Venue
Soma is a vegetarian and alcohol free venue. Eating meat is the single biggest cause of deforestation and climate change. We would like to do our part in reducing the impact our retreats have on the planet. We kindly ask that you keep this in mind when you choose your caterer and menu. We have made a decision to prohibit alcohol on our property. To truly transform we believe we need to leave all that society has conditioned us behind. Soma is a sanctuary and a place of transformation, and for a true change, we believe in the need to be sober and in tune with ourselves. We thank you for understanding. Bond deduction will be made in the case her is alcohol in the venue.
Behaviour & Noise Policy
We are a retreat space and do not tolerate parties on the property. Please respect our neighbours and other guests and keep noise to a minimum. Unreasonable noise will not be tolerated after 10:00 pm. Bond will be lost if noise does not cease after 10:00 pm. We reserve the right to request people who are making too much noise at any time of the day or night to leave. A security company or police may be called to investigate complaints of excessive noise or anti-social behaviour. Any charges incurred by the security company or police will be charged to the credit card provided as security for the booking. No external entertainment units at Soma (“external” meaning – no personal entertainments units, no third party, or business hire entertainments units. This includes speakers, DJ set ups and sound systems).
Maintenance
Please note that Soma is a large property that requires regular maintenance and general servicing at times. Whilst we do our best to minimise any disturbance for your group we wanted to let you know that some works may be carried out during your stay such as; lawn mowing, pool maintenance, gardening and other general repairs. We thank you for your understanding.
Cleaning & Laundry
The cleaning costs are not included in the venue hire.
Payment Details
A 50% non-refundable deposit is required to confirm your booking. Once the deposit is received via bank transfer or credit card payment, the dates you selected will be confirmed. Final payment is due 90 days prior to check-in. Soma accepts payment via credit card (Visa, MasterCard and AMEX) over the phone. A valid credit card is required for a security bond on all bookings made. Please note that there will be a credit card surcharge of 2% for Australian cards and 2.9% for international cards.
Cancellation Policy
If there are no NSW Government restrictions, retreat bookings cannot be canceled or moved on any other basis. As a retreat facility we do not carry any liability of facilitators utilising our property. It is each facilitator’s responsibility to fill and operate their retreat. Soma takes no responsibility for any external facilitators or their guests. If you wish to cancel your booking then our cancellation policy will apply: If you need to cancel your booking before 90 days of your retreat, you will not receive the non-refundable deposit. If you cancel within 90 days of the retreat, you will not get any refund.
Parking Policy
Please park cars in allocated parking spots. Parking on the grass or anywhere outside of the allocated parking will incur a $1,000 fine.
Insurance Policy
Soma’s management require to the full insurance to be shown before use of property and check-in date commencement. Insurances of all external parties, brand management and any other crew members are to be presented and valid on the days of shooting. Otherwise, bond charge is $25000.
Trading Terms
Soma reserves the right to release any or all room space if payment terms are not met.
Force Majeure
Soma Byron Bay will not be in breach of this agreement, or any way liable to any party, if it is prevented from complying with this agreement by reason of act of God, act of public enemy, act of terrorism, war, earthquake, riot, explosion, pandemic, compliance with any law or government restraint order, rule regulations, strike, lockout or any other cause not reasonably within the control of Soma Byron Pty Ltd. In the event of a force majeure, Soma Byron Pty Ltd will seek to move the retreat date within 12 months from the original booking window.
Additional charges
Additional charges will apply for the access of our infrared sauna. Rate is $250 p/day or $1250 for the entire stay. Get in touch with Soma’s management to have access to the bath house. Additional charges will apply if you want to photograph the art on Soma’s wall unless approved otherwise by Soma’s management. Management reserves the right to charge guests for the following, but not restricted to, all damages and breakages, lost keys, towels and missing items, late departure and extra cleaning. Any additional charges will automatically be charged to the credit card provided as security for the booking following at least one attempt to contact the credit cardholder.
Smoking Policy
All rooms are non-smoking including decks, poolside and dining areas. Any traces of residual smoke inside will incur bond will be deducted.
Drugs and Illegal Substances
It is prohibited to use illegal drugs or any other illegal substances at Soma or practice any illegal activities.
Candles Policy
No candles to be lit anywhere on the property, in the house or any treatments rooms.
Pets
Pets are not permitted on Soma’s grounds.
Privacy Policy
Soma Byron Bay is subject to the National Privacy Principles in the Privacy Act 1988. We will generally collect personal information about you directly from you when you deal with us over the telephone or by letter or e-mail. Normally, the type of personal information collected by us will include your name, address, telephone number and e-mail address. We may use your personal information for some or all of the following purposes:
• provide marketing information to you about our products and services
• to monitor the standard and quality of service we provide to your or other guests
If you do not wish to receive these communications from us, you may unsubscribe. If you choose to send email messages to us that contain confidential, private or personal information, you do so entirely at your own risk.
Governing Law
The Law of New South Wales governs your use and occupation of the property during this reservation. You agree to submit to the exclusive jurisdiction of the Courts of New South Wales.
Copyright
The information, text, graphics, images, sounds, links and all other information and software published or otherwise contained on this site (“the contents”) are the exclusive property of Soma Byron Bay and, except as authorised on this site, may not be copied, distributed, displayed, reproduced or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of Soma Byron Bay. Soma Byron Bay does not warrant the accuracy, currency or completeness of the contents, including, without limitation, any information relating to prices or availability. Soma Byron Bay will from time to time revise the contents and/or the products, services and resources described on this site, and reserves the right to make such changes without any obligation to notify past, current or prospective visitors or users of this site.
stay at soma Terms & Conditions
Check-in / Check-out
Check-in time is 2:00 pm and check out is 10:00 am. No refunds will be given on early departure and any outstanding balance will be deducted from the credit card provided.
Maximum Capacity
Soma had 10 bedrooms, each with one king size bed and two rooms that can be split into king singles. We only can split beds in two of the eight bedrooms. We also have an additional cabin that sleeps 3. Soma’s maximum capacity to stay on site is 23 guests and overall guests of 28 (5 offsite guests), any additional guests will incur an additional fee and must be discussed with management.
Behaviour & Noise Policy
We are a retreat space and do not tolerate parties on the property. Please respect our neighbours and other guests and keep noise to a minimum. Unreasonable noise will not be tolerated after 10:00 pm. Bond will be lost if noise does not cease after 10:00 pm. We reserve the right to request people who are making too much noise at any time of the day or night to leave. A security company or police may be called to investigate complaints of excessive noise or anti-social behaviour. Any charges incurred by the security company or police will be charged to the credit card provided as security for the booking.
Maintenance
Please note that Soma is a large property that requires regular maintenance and general servicing at times. Whilst we do our best to minimise any disturbance for your group we wanted to let you know that some works may be carried out during your stay such as; lawn mowing, pool maintenance, gardening and other general repairs. We thank you for your understanding.
Cleaning & Laundry
The rooms and bedding will be cleaned only after your departure. The costs of these services are included in the venue hire. If you would like the rooms to be cleaned during your stay, please let the Soma team know and we will organise the logistics of these services for an additional cost. If you’d like the common areas to be cleaned curing your stay, you can also request this at an additional cost.
Payment Details
Booking Soma requires 100% full payment at the time the booking is made, to secure the available dates. 50% of this payment is a non-refundable deposit. Soma accepts Visa, MasterCard and AMEX. A valid Credit Card is required for a security bond on all bookings made. Please note that there will be a credit card surcharge of 2% for Australia cards and 2.9% for international cards.
Cancellation Policy
All cancellations made within less than 90 days of your event will be charged the full booking fee. Under those circumstances no refunds will be allowed. If you cancel outside of the 90 day period, you will not receive the 50% non-refundable deposit.
COVID-19 Policy
Soma adheres to NSW Government Health restrictions. If you are unable to travel to Soma, we will offer you a credit for the value of your booking valid for the following year, if full payment has been made. We will choose the alternative dates with you.
Insurance Policy
Soma’s management require to the full insurance to be shown before use of property and check-in date commencement. Insurances of all external parties, brand management and any other crew members are to be presented and valid on the days of shooting. Otherwise, bond charge is $25000.
Trading Terms
Soma reserves the right to release any or all room space if payment terms are not met.
Force Majeure
Soma Byron Bay will not be in breach of this agreement, or any way liable to any party, if it is prevented from complying with this agreement by reason of act of God, act of public enemy, act of terrorism, war, earthquake, riot, explosion, pandemic, compliance with any law or government restraint order, rule regulations, strike, lockout or any other cause not reasonably within the control of Soma Byron Pty Ltd. In the event of a force majeure, Soma Byron Pty Ltd will seek to move the retreat date within 12 months from the original booking window.
Additional charges
Management reserves the right to charge guests for the following, but not restricted to, all damages and breakages, lost keys, towels and missing items, late departure and extra cleaning. Any additional charges will automatically be charged to the credit card provided as security for the booking following at least one attempt to contact the credit cardholder.
Smoking Policy
All rooms are non-smoking including decks, poolside and dining areas. All rooms are non-smoking including decks, poolside and dining areas. Any traces of residual smoke inside will incur bond will be deducted.
Drugs and Illegal Substances
It is prohibited to use illegal drugs or any other illegal substances at Soma or practice any illegal activities.
Candles Policy
No candles to be lit anywhere on the property, in the house or any treatments rooms.
Pets
Pets are not permitted on Soma’s grounds.
Privacy Policy
Soma Byron Bay is subject to the National Privacy Principles in the Privacy Act 1988. We will generally collect personal information about you directly from you when you deal with us over the telephone or by letter or e-mail. Normally, the type of personal information collected by us will include your name, address, telephone number and e-mail address. We may use your personal information for some or all of the following purposes:
• provide marketing information to you about our products and services
• to monitor the standard and quality of service we provide to your or other guests
If you do not wish to receive these communications from us, you may unsubscribe. If you choose to send email messages to us that contain confidential, private or personal information, you do so entirely at your own risk.
Governing Law
The Law of New South Wales governs your use and occupation of the property during this reservation. You agree to submit to the exclusive jurisdiction of the Courts of New South Wales.
Shooting Content at Soma
Please note that we have had to implement certain stipulations with regards to photography and videography at Soma. We are fine for you and your guests to take candid photos of your stay experiences and share on social media, but anything beyond this will need to be agreed with us prior. If you wish to have a formal/commercial shoot at Soma please let us know and we will quote for this separately as this depends on content and property usage. When posting on social media we simply request that you tag Soma clearly in the description and location with @soma.byron .
Copyright
The information, text, graphics, images, sounds, links and all other information and software published or otherwise contained on this site (“the contents”) are the exclusive property of Soma Byron Bay and, except as authorised on this site, may not be copied, distributed, displayed, reproduced or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of Soma Byron Bay. Soma Byron Bay does not warrant the accuracy, currency or completeness of the contents, including, without limitation, any information relating to prices or availability. Soma Byron Bay will from time to time revise the contents and/or the products, services and resources described on this site, and reserves the right to make such changes without any obligation to notify past, current or prospective visitors or users of this site.
